Chicken Road Logo Chicken Road

Privacy Policy

Last Updated: January 2025

1. Introduction

Welcome to Chicken Road ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our restaurant located at Suite 780 33 Sabina Ridge, New Durward, QLD 2975, Netherlands, use our website at chickenroadrest.com, or interact with our services.

By accessing our website or using our services, you agree to the terms outlined in this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

Chicken Road is registered in the Netherlands under registration number 09073816.

2. Information We Collect

2.1 Personal Information You Provide

We collect information that you voluntarily provide to us when you:

  • Make a reservation or place an order by phone at +689436725133
  • Subscribe to our newsletter
  • Fill out contact forms on our website
  • Participate in promotions or surveys
  • Create an account for online ordering
  • Provide feedback or contact customer service

This information may include:

  • Full name
  • Email address
  • Phone number
  • Delivery or billing address
  • Payment information (processed securely through third-party payment processors)
  • Dietary preferences or restrictions
  • Order history and preferences

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing activity, including:

  • IP address
  • Browser type and version
  • Operating system
  • Pages visited and time spent on pages
  • Referring website
  • Date and time of visit
  • Device identifiers

2.3 Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device that help us:

  • Remember your preferences and settings
  • Understand how you use our website
  • Improve website functionality
  • Provide personalized content and advertisements
  • Analyze website traffic and user behavior

You can control cookie preferences through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.

2.4 Third-Party Analytics

We use Google Analytics and Facebook Pixel to collect and analyze information about website usage. These services may use cookies to gather information such as:

  • How users find and navigate our website
  • Which pages are most popular
  • User demographics and interests
  • Effectiveness of marketing campaigns

3. How We Use Your Information

We use the collected information for various purposes, including:

3.1 Service Delivery

  • Processing and fulfilling orders
  • Managing reservations
  • Delivering food to your specified address
  • Communicating about your orders and reservations
  • Processing payments and preventing fraud

3.2 Customer Communication

  • Responding to inquiries and support requests
  • Sending order confirmations and updates
  • Providing customer service
  • Addressing complaints or feedback

3.3 Marketing and Promotions

  • Sending newsletters and promotional emails (with your consent)
  • Informing you about new menu items and special offers
  • Conducting surveys and gathering feedback
  • Personalizing marketing content based on your preferences

3.4 Website Improvement

  • Analyzing website usage and performance
  • Improving website functionality and user experience
  • Testing new features and services
  • Troubleshooting technical issues

3.5 Legal Compliance

  • Complying with applicable laws and regulations
  • Responding to legal requests and preventing illegal activity
  • Protecting our rights and property
  • Enforcing our terms and conditions

4. Information Sharing and Disclosure

We do not sell your personal information to third parties. We may share your information in the following circumstances:

4.1 Service Providers

We share information with trusted third-party service providers who assist us in operating our business, including:

  • Payment processors for secure transaction handling
  • Delivery partners for food delivery services
  • Email service providers for newsletter distribution
  • Cloud storage providers for data hosting
  • Analytics providers for website performance analysis
  • Marketing platforms for promotional campaigns

These service providers are contractually obligated to protect your information and use it only for specified purposes.

4.2 Business Transfers

If Chicken Road is involved in a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred as part of that transaction. We will notify you of any such change and the choices you may have regarding your information.

4.3 Legal Requirements

We may disclose your information when required by law or in response to valid legal requests from public authorities, including:

  • Court orders or subpoenas
  • Law enforcement requests
  • National security requirements
  • Protection of our legal rights

4.4 Protection of Rights

We may disclose information to protect the rights, property, or safety of Chicken Road, our customers, or others, including:

  • Enforcing our terms and conditions
  • Preventing fraud or security threats
  • Investigating potential violations

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption of sensitive data during transmission (SSL/TLS)
  • Secure storage systems with access controls
  • Regular security assessments and updates
  • Employee training on data protection practices
  • Physical security measures at our restaurant location
  • Secure payment processing through PCI-DSS compliant providers

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Retention periods vary depending on the type of information and purpose:

  • Order and transaction records: 7 years (for tax and accounting purposes)
  • Marketing communications: Until you unsubscribe or request deletion
  • Account information: Until account closure plus 1 year
  • Website analytics data: 26 months (Google Analytics default)
  • Customer service records: 3 years

When information is no longer needed, we securely delete or anonymize it.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

7.1 Access and Portability

You have the right to request access to the personal information we hold about you and receive a copy in a structured, commonly used format.

7.2 Correction

You can request correction of inaccurate or incomplete personal information.

7.3 Deletion

You may request deletion of your personal information, subject to certain legal exceptions (e.g., records we must retain for tax purposes).

7.4 Opt-Out of Marketing

You can unsubscribe from marketing emails at any time by clicking the "unsubscribe" link in our emails or contacting us directly. Please note that you will continue to receive transactional emails related to your orders.

7.5 Cookie Preferences

You can manage cookie preferences through our cookie banner or your browser settings.

7.6 Do Not Track

Some browsers have "Do Not Track" features. Currently, there is no industry standard for responding to these signals, and our website does not respond to Do Not Track requests.

7.7 Exercising Your Rights

To exercise any of these rights, please contact us at:

  • Email: info@chickenroadrest.com
  • Phone: +689436725133
  • Mail: Suite 780 33 Sabina Ridge, New Durward, QLD 2975, Netherlands

We will respond to your request within 30 days. We may ask you to verify your identity before processing your request.

8. Children's Privacy

Our services are not directed to children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will delete such information from our records.

9. International Data Transfers

Chicken Road operates in the Netherlands. If you are accessing our services from outside the Netherlands, please be aware that your information may be transferred to, stored, and processed in the Netherlands or other countries where our service providers operate. These countries may have different data protection laws than your country of residence.

By using our services, you consent to the transfer of your information to the Netherlands and other countries as described in this Privacy Policy. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

10. Third-Party Links

Our website may contain links to third-party websites, including social media platforms and partner services. This Privacy Policy does not apply to those third-party sites. We are not responsible for the privacy practices of other websites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

  • Posting the updated policy on our website with a new "Last Updated" date
  • Sending an email notification to registered users
  • Displaying a prominent notice on our website

Your continued use of our services after changes become effective constitutes acceptance of the updated Privacy Policy. We encourage you to review this policy periodically.

12. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Chicken Road

Suite 780 33 Sabina Ridge
New Durward, QLD 2975
Netherlands

Phone: +689436725133
Email: info@chickenroadrest.com

Registration Number: 09073816

13. GDPR Compliance (For EU Residents)

If you are a resident of the European Union, you have additional rights under the General Data Protection Regulation (GDPR):

13.1 Legal Basis for Processing

We process your personal information based on the following legal grounds:

  • Consent: When you provide explicit consent (e.g., newsletter subscription)
  • Contract Performance: To fulfill orders and provide services you request
  • Legal Obligation: To comply with applicable laws and regulations
  • Legitimate Interests: For business operations, fraud prevention, and service improvement

13.2 Data Protection Officer

For GDPR-related inquiries, you may contact our Data Protection Officer at info@chickenroadrest.com.

13.3 Right to Lodge a Complaint

You have the right to lodge a complaint with a supervisory authority in your country of residence if you believe we have violated your data protection rights.

14. California Privacy Rights (CCPA)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA):

  • Right to know what personal information we collect, use, and share
  • Right to request deletion of your personal information
  • Right to opt-out of the sale of personal information (we do not sell personal information)
  • Right to non-discrimination for exercising your privacy rights

To exercise these rights, contact us using the information provided above.

15. Consent

By using our website and services, you consent to the collection, use, and sharing of your information as described in this Privacy Policy. For certain activities, such as marketing communications, we will obtain your explicit consent before processing your information.

You may withdraw your consent at any time by contacting us. However, withdrawal of consent will not affect the lawfulness of processing based on consent before its withdrawal.

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